Terms & Conditions

2.Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookies Policy. If you do not agree to these Terms, please do not use the Website.

If you are using the Website on behalf of an organization, you represent that you are authorized to accept these Terms on that organization's behalf.

3.Who We Are - Business Identity and Contact Details

• Brand name: HAKTIV AI
• Legal entity: Al Deraa Al Ruqmi for Cybersecurity (الدرع الرقمي للأمن السيبراني)
• Commercial Registration (CR) number: 1010978332
• VAT registration number: 312038816800003
• Registered / national address: RDAA8806, 8806 King Khalid Br Rd, Al Khalidiyah, 5261, Diriyah 13714, Saudi Arabia
• Country of incorporation: Kingdom of Saudi Arabia
• Website: haktiv.ai
• General enquiries: hello@haktiv.ai
• Legal notices: terms@haktiv.ai

4.Eligibility and Age Restrictions

The Website and the Platform are intended for business and professional use only. You must be at least eighteen (18) years old and legally capable of entering into binding contracts to use the Website. The Website is not directed at children, and we do not knowingly collect personal data from anyone under 18.

5.Our Services

HAKTIV provides a cloud-based GRC platform that helps organizations manage governance, risk, and compliance obligations, including through a Unified Control Library mapping requirements across regulatory and standards frameworks (such as NCA and SAMA frameworks, ISO 27001, and PCI DSS), organizational and employee portals, and AI-assisted automation features.

Descriptions of the Platform on the Website are provided for general information. The specific features, service levels, deployment model (shared SaaS or dedicated tenant), and commitments applicable to any customer are those set out in the applicable Customer Agreement and its documentation - not the Website. We work to keep Website descriptions accurate and not misleading; however, they do not constitute a binding offer, warranty, or performance guarantee.

Nothing on the Website constitutes legal, regulatory, or compliance advice. Use of the Platform does not by itself guarantee that your organization complies with any law, regulation, or framework; compliance outcomes remain the responsibility of each organization.

6.How Contracts Are Concluded

We do not currently sell the Platform or accept orders or payments through the Website. Contracts for the Platform are concluded as follows:

1. You contact us or request a demo through the Website or other channels.
2. We discuss your requirements and may provide a written proposal or quotation, stating the services, fees, applicable taxes (including VAT), duration, and other commercial terms.
3. A contract is formed only when both parties sign a Customer Agreement (physically or by electronic means recognized under the Saudi Electronic Transactions Law) or as otherwise expressly stated in the proposal.

If we introduce online ordering, subscription, or payment features on the Website in the future, we will publish the contract steps, total prices inclusive of fees and taxes, payment and cancellation terms, and other disclosures required under the Saudi E-Commerce Law before any purchase can be completed.

7.Prices, Fees, Taxes, and Payment

Pricing for the Platform is provided on a proposal basis. All quoted prices state whether they are inclusive or exclusive of value-added tax (VAT) and any other applicable fees. Payment terms, invoicing, currency, and payment methods are set out in the applicable Customer Agreement or proposal.

8.Delivery, Implementation, and Timelines

The Platform is delivered as a cloud service hosted in the Kingdom of Saudi Arabia. Onboarding, implementation, and go-live timelines are agreed with each customer in the applicable Customer Agreement or statement of work. Estimated timelines communicated during the sales process are good-faith estimates, not guarantees, unless expressly stated as binding in a signed agreement.

9.Cancellations, Refunds, and Termination of Subscriptions

Cancellation, refund, renewal, and termination rights for the Platform are set out in the applicable Customer Agreement.

If consumer-protection or e-commerce cancellation rights apply to any offering we make available to consumers in the future, we will publish those rights before purchase.

10.Trials and Pilots

We may offer pilot programs or trial access under separate written pilot terms. Pilot access is provided for evaluation purposes, may be limited in scope and duration, and may be suspended or ended as set out in the pilot terms.

11.Promotions and Offers

Any promotions, discounts, or special offers we announce will state their conditions, eligibility, and validity period. Promotional communications will not be misleading and will comply with applicable Saudi advertising and e-commerce requirements.

12.Accounts and Access Security

Platform accounts are provisioned to authorized users of subscribing organizations under the applicable Customer Agreement. If you register any account through the Website (for example, to request a demo or access resources), you agree to:

• provide accurate, current, and complete information;
• keep your credentials confidential and not share them;
• notify us promptly at hello@haktiv.ai of any unauthorized use or security incident affecting your account.

We may suspend accounts that we reasonably believe are compromised or used in breach of these Terms.

13.User Responsibilities

When using the Website you agree to comply with applicable laws of the Kingdom of Saudi Arabia and to use the Website only for lawful, professional purposes consistent with these Terms.

14.Prohibited Activities

You must not:

• use the Website in any way that violates applicable laws or regulations, including the Anti-Cyber Crime Law of the Kingdom of Saudi Arabia;
• attempt to gain unauthorized access to the Website, the Platform, or related systems, or probe, scan, or test their vulnerability without written authorization;
• introduce malware or other harmful code, or interfere with the Website's operation or availability;
• scrape, harvest, or collect data from the Website by automated means without our written consent;
• copy, reproduce, republish, or exploit Website content for commercial purposes without our written consent;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• use the Website to send unsolicited communications or to infringe the rights of others, including privacy and intellectual-property rights.

15.Content You Submit

The Website does not host public user-generated content. Information you submit through forms (such as contact or demo requests) must be accurate and lawful, and must not include confidential information of third parties without authorization. Content uploaded to the Platform by customers is governed by the applicable Customer Agreement, under which the customer retains ownership of its data.

16.Intellectual Property

The Website, the Platform, and all related content - including software, text, designs, graphics, logos, trademarks (including "HAKTIV" and the HAKTIV logo), the Unified Control Library structure and mappings, and documentation - are owned by or licensed to HAKTIV and are protected under the intellectual-property laws of the Kingdom of Saudi Arabia and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Website for its intended informational purposes. No other rights are granted. Regulatory frameworks referenced on the Website or in the Platform (such as NCA and SAMA frameworks, ISO standards, and PCI DSS) remain the property of their respective issuers.

17.Third-Party Links, Tools, and Providers

The Website may contain links to third-party websites or use third-party tools and services (see our Cookies Policy for details of any analytics or similar technologies). We do not control and are not responsible for the content, policies, or practices of third parties. Accessing third-party sites is at your own risk, and we encourage you to review their terms and privacy policies.

18.Electronic Communications and Notices

By using the Website or contacting us electronically, you agree that we may communicate with you electronically in connection with your enquiry. Electronic records and signatures are recognized in accordance with the Saudi Electronic Transactions Law. Formal legal notices to HAKTIV should be sent to terms@haktiv.ai or to our registered address stated above.

Marketing communications are sent only in accordance with our Privacy Policy, with your consent where required, and every marketing message will include a clear way to opt out.

19.Complaints and Support

We take complaints seriously. If you have a complaint about the Website, our services, or our communications:

1. Contact us at hello@haktiv.ai with a description of the issue.
2. We will acknowledge your complaint and work to resolve it promptly. Response and resolution commitments applicable to customers are set out in the applicable Customer Agreement.
3. If you are not satisfied with the outcome, you retain the right to refer the complaint to the competent Saudi authorities.

20.Disclaimers

The Website and its content are provided on an "as is" and "as available" basis for general information. To the extent permitted by the laws of the Kingdom of Saudi Arabia, we make no warranties or representations, express or implied, regarding the Website, including its availability, accuracy, completeness, or fitness for a particular purpose. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under Saudi law.

21.Limitation of Liability

To the maximum extent permitted by the laws of the Kingdom of Saudi Arabia:

• we are not liable for indirect or consequential losses arising from use of, or inability to use, the Website, including loss of profits, business, or data;
• any agreed financial limits of liability are those set out in the applicable Customer Agreement; nothing in these Terms limits liability that cannot be limited under Saudi law (including liability arising from fraud, gross negligence, or willful misconduct).

Liability in connection with the Platform is governed exclusively by the applicable Customer Agreement.

22.Indemnification

You agree to indemnify and hold HAKTIV, its officers, employees, and partners harmless from claims, losses, and expenses (including reasonable legal costs) arising from your breach of these Terms or your unlawful use of the Website, to the extent permitted by Saudi law.

23.Suspension and Termination

We may suspend or terminate your access to the Website (in whole or in part) without prior notice where we reasonably believe you have breached these Terms or applicable law, or where necessary to protect the Website, our customers, or third parties. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

24.Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws and regulations of the Kingdom of Saudi Arabia.

25.Dispute Resolution and Competent Courts

The parties will first seek to resolve any dispute amicably through the complaints process in Section 19. Failing amicable resolution, disputes shall be referred to the competent courts or judicial committees of the Kingdom of Saudi Arabia. Where a different dispute-resolution mechanism (including arbitration) has been agreed with a customer, the applicable Customer Agreement governs.

26.Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when the latest changes took effect. Material changes will be announced on the Website. Your continued use of the Website after changes take effect constitutes acceptance of the updated Terms.

27.Language

These Terms are published in Arabic and English. In case of any conflict or inconsistency between the two versions, the Arabic version prevails.

28.Contact Us

• General and support enquiries: hello@haktiv.ai
• Legal notices: terms@haktiv.ai
• Address: RDAA8806, 8806 King Khalid Br Rd, Al Khalidiyah, 5261, Diriyah 13714, Saudi Arabia